If you are positive for COVID-19 within 10 days (or 20 days for immunocompromised patients) of an in-person appointment, contact your clinic to discuss your upcoming visit.
All patients and visitors to UW Health clinic and hospital locations are required to answer screening questions regarding COVID-19.
Introducing the new UW Health Nexus app
UW Health Nexus is a smartphone app that connects multiple resources into a single location. MyChart, Care Anywhere, UW Health provider profiles and driving directions to all of our UW Health facilities are available at your fingertips. For patients with appointments at Eastpark Medical Center you can also take advantage of the unique door-to-clinic wayfinding feature to navigate to your clinic location.
Patients with symptoms of respiratory illness are required to wear a mask in all settings. Visitors with symptoms of respiratory illness or a positive COVID-19 test in the previous 10 days are not permitted.
Illinois
Masks are required for all UW Health staff, patients and visitors during patient interactions at:
UW Health | Carbone Cancer Center Rockford
All high-risk inpatient units (Critical Care Unit, Neonatal Intensive Care Unity, 7th floor oncology unit)
All other settings
Masks are optional in all low-risk inpatient units, ambulatory clinics main entrances, information desks and cafeteria areas
Wisconsin
Masks are required for all inpatient units and in high-risk ambulatory clinics, including:
Cancer clinics
Chemotherapy clinics
Critical care units
Dialysis
Emergency departments
Infectious disease clinics
Infusion centers
Johnson Creek Regional Cancer Center
Pulmonary clinics
Radiation oncology
Transplant clinic
Urgent care
Masks are optional in low-risk ambulatory clinics and in main entrances, information desks and cafeteria areas.
Patients may request that care team members wear masks in an area designated as ‘masking optional,’ and staff and providers will honor the request.
Barrier masks
Patients who arrive where masks are required will be provided a barrier mask to wear. In addition, the mask must cover both the nose and mouth and be worn the entire time. Patients who are not able to tolerate wearing a mask over the mouth and nose should contact their health care provider by phone or through MyChart. Immunocompromised patients should consider wearing a tight-fitting mask like a KN95 or N95.
Our goal is to provide a safe, healing environment. For everyone’s safety, please respect these guidelines.
General guidelines
Primary support persons, visitors and health care decision-makers who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, or diagnosed with COVID-19 in the last 10 days are not permitted.
Do not visit if you are experiencing a fever, cough, sore throat or body aches
Visitors under 16 years of age must be supervised at all times by an adult. For adults in the emergency department or hospital, the adult cannot be the patient.
We understand the importance of keeping patients connected with their loved ones while receiving care. To stay connected we encourage patients and families to use phone or video chat with anyone who is unable to visit.
Primary support persons and visitors
Note, the following includes our locations in Wisconsin and Illinois.
Emergency Department
2 visitors
University Hospital, East Madison Hospital and Swedish American Hospital
2 adult visitors
No limit on total number of visitors per stay
Visiting hours: 8 a.m. – 9 p.m. daily
Women and Children's Hospital
All visitors must be assessed at the Security Desk
Urgent or Immediate Care
Primary support/visitor number not restricted
Clinic locations
Primary support/visitor number not restricted
American Family Children's Hospital
2 designated primary support/caregivers allowed with the patient 24/7 within the following guidelines:
Primary support/caregiver must be older than 16 years of age
Primary support/caregiver will be the only people allowed to sleep overnight at the patient's bedside
Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult.
Additional visitors are allowed during hospital visiting hours
Total number of primary support and visitors in the patient room cannot be more than 4 people at a time. Only 2 primary support individuals are allowed in surgical services and procedural areas.
General care units allow siblings of all ages. Intensive Care Units allow siblings 5-years-old and older.
Visiting hours: 8 a.m. – 9 p.m.
Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult
All visitors must be assessed on entry to the unit
2 visitors, age 18 or older at one time
Adult visiting hours
Monday–Friday, 7:30–8:30 p.m.
Saturday and Sunday, 1–2 p.m.
Adolescents/Children visiting hours
Monday–Friday, 6–7 p.m.
Saturday and Sunday, 3:30–4:30 p.m.
For the safety of our patients, we do not allow family members under the age of 16 in our facility.
All patients are allowed 1 support person.
Guidelines for visitors under 16 years of age
In instances when a 16- or 17-year-old is part of a family/group, they will be counted as a ‘child’ to allow families/groups to stay together.
Children are welcome with an adult during visiting hours only. Exceptions:
Breastfeeding infant and end of life situations
Individuals 16 years and older may visit without an adult
Children and teens under age 16 do not count towards the total number of adult visitors allowed. In other words, there is no set limit on the number of children who can visit with a supervising adult.*
*If care team members determine that the total number of visitors (including children) is impeding care delivery in any way (i.e., too many bodies in the room interfering with machines and the movements of the care team), care team members can use their discretion to limit the number of children visiting.
Guidelines for visiting a patient in isolation
Limit of 2 visitors at the same time. Follow other designated visitor guidelines above.
Visitors should go directly to the patient's room and remain in the room during the visit, except to use the public restroom.
For everyone's safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.
COVID-19 confirmed patient may only have visitors for end-of-life care, when required legally and/or 1 visitor for 1 hour each day.