Normas para pacientes y visitantes: Los que debe saber para su próxima cita

Providing safe, remarkable care for our patients and families is always our priority. Thank you for partnering with us to take extra precautions to ensure everyone's safety.

Todos los pacientes y visitantes a los establecimientos de las clínicas y hospitales de UW Health deben:

  • Utilizar una mascarilla de barrera que les cubra la nariz y la boca

  • Responder las preguntas de detección de COVID-19

  • Desinfectar sus manos con frecuencia

  • Practicar distanciamiento físico

Coberturas faciales

UW Health solicita que todas las personas mayores de 5 años (proveedores, personal, pacientes, visitantes, etc.) utilicen al menos una mascarilla de barrera en los establecimientos de UW Health (todos los espacios, incluyendo las áreas no clínicas).

Mascarillas de barrera

  • Proporcionan un mayor nivel de protección que las coberturas faciales

  • Previenen que las gotitas de la respiración que flotan en el aire entren en su boca y nariz

  • Impiden que las gotitas de su respiración lleguen a otras personas

Se proporcionarán mascarillas de barrera a los pacientes que lleguen con mascarillas de tela. La mascarilla debe cubrir su nariz y su boca, y debe usarla durante todo el tiempo que permanezca en un establecimiento de UW Health. Los pacientes hospitalizados deben usar la mascarilla en los pasillos y mientras el personal está en sus habitaciones. Los pacientes que no pueden tolerar usar mascarillas sobre la nariz y la boca deben comunicarse con su proveedor de atención médica por teléfono o a través de MyChart.

Barrier masks

  • Provide a higher level of protection than face coverings

  • They prevent respiratory droplets that are in the air from entering your mouth and nose

  • They stop your respiratory droplets from reaching other people

Patients who arrive where masks are required will be provided a barrier mask to wear. In addition, the mask must cover both the nose and mouth and be worn the entire time. Patients who are not able to tolerate wearing a mask over the mouth and nose should contact their health care provider by phone or through MyChart. Immunocompromised patients should consider wearing a tight-fitting mask like a KN95 or N95.

Illinois

Masks are required for all UW Health staff, patients and visitors during patient interactions at:

  • UW Health | Carbone Cancer Center Rockford

  • UW Health SwedishAmerican Hospital

All other settings

  • Masks are strongly recommended in other patient care locations and clinics

Wisconsin

Masks are required for high-risk ambulatory locations including the waiting rooms, registration/scheduling areas and exam/procedural rooms within them:

  • Breast centers

  • Cancer clinics

  • Chemotherapy clinics

  • Critical care units

  • Dialysis

  • Emergency departments

  • Infectious disease clinics

  • Infusion centers

  • Johnson Creek Regional Cancer Center

  • Pulmonary clinics

  • Radiation oncology

  • Transplant clinic

  • Urgent care

Masks are strongly recommended in other patient care locations and clinics. Masks are optional in cafeterias, lobbies, elevators and administrative spaces.

Hospital settings located within University Hospital, American Family Children’s Hospital and East Madison Hospital

Masks are also required in high-risk hospital areas including:

  • Waiting areas

  • Exam/procedure rooms

  • Patient rooms

Patients may request that care team members wear masks in an area designated as ‘masking optional,’ and staff and providers will honor the request.

A nurse smiling, talking to a patient in a hospital bed
Patient and Family Visitor GuideUniversity Hospital and East Madison Hospital
Detailed information about your stay or visit at University Hospital and East Madison Hospital.
A parent holding a baby while the baby looks back over the parent's shoulder
Patient and Family Visitor GuideAmerican Family Children's Hospital
Detailed information about your stay or visit at American Family Children's Hospital.
Flowers in front of the main entrance to Swedish American Hospital
Patient and Family Visitor GuideSwedishAmerican Hospital
Detailed information about your stay or visit at SwedishAmerican Hospital in Rockford, Ill.

Por favor consulte la siguiente información para saber cuántas personas como apoyo principal y visitantes se permiten en las citas de pacientes ambulatorios adultos y pediátricos, y durante las hospitalizaciones.

Los miembros del clero, los intérpretes, los funcionarios de enlace como trabajadores del servicio de hospicio, del servicio de protección de adultos, de enlace de centros de enfermería especializada con identificación, de grupos de apoyo de pares no se consideran visitantes, sino parte del equipo de atención permitido.

El equipo de atención de un paciente puede hacer excepciones compasivas cuando sea apropiado. La solicitud para una excepción compasiva debe presentarse antes de una cita en la clínica o como paciente ambulatorio para su adecuada revisión y consideración.

American Family Children's Hospital

2 designated primary support/caregivers allowed with the patient 24/7 within the following guidelines:

  • Primary support/caregiver must be older than 16 years of age

  • Primary support/caregiver will be the only people allowed to sleep overnight at the patient's bedside

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult.

Additional visitors are allowed during hospital visiting hours

Total number of primary support and visitors in the patient room cannot be more than 4 people at a time. Only 2 primary support individuals are allowed in surgical services and procedural areas.

General care units allow siblings of all ages. Intensive Care Units allow siblings 5-years-old and older.

Visiting hours: 8 a.m. – 9 p.m.

Individuals under age 18 visiting American Family Children's Hospital must be accompanied by an adult

  • All visitors must be assessed on entry to the unit

  • 2 visitors, age 18 or older at one time

    • Adult visiting hours

      • Monday–Friday, 7:30–8:30 p.m.

      • Saturday and Sunday, 1–2 p.m.

  • Adolescents/Children visiting hours

    • Monday–Friday, 6–7 p.m.

    • Saturday and Sunday, 3:30–4:30 p.m.

For the safety of our patients, we do not allow family members under the age of 16 in our facility.

All patients are allowed 1 support person.

Guidelines for visitors under 16 years of age

In instances when a 16- or 17-year-old is part of a family/group, they will be counted as a ‘child’ to allow families/groups to stay together.

Children are welcome with an adult during visiting hours only. Exceptions:

  • Breastfeeding infant and end of life situations

  • Individuals 16 years and older may visit without an adult

Children and teens under age 16 do not count towards the total number of adult visitors allowed. In other words, there is no set limit on the number of children who can visit with a supervising adult.*

*If care team members determine that the total number of visitors (including children) is impeding care delivery in any way (i.e., too many bodies in the room interfering with machines and the movements of the care team), care team members can use their discretion to limit the number of children visiting.

Guidelines for visiting a patient in isolation

Limit of 2 visitors at the same time. Follow other designated visitor guidelines above.

Visitors should go directly to the patient's room and remain in the room during the visit, except to use the public restroom.

For everyone's safety, visitors should wear personal protective equipment (PPE) and follow all instructions provided.

COVID-19 confirmed patient may only have visitors for end-of-life care, when required legally and/or 1 visitor for 1 hour each day.