MyChart: Manage your health care from anywhere

UW Health MyChart allows adults (18 and older) to:

• Receive test results online

• View and print selected health issues, medications, allergies and immunizations

• Schedule, cancel and view appointments

• Send secure electronic messages to your health care team

• View bills and payments

• Make payments online

• Contact Customer Service for help understanding your bills

• Access the above information for your children or others you care for (authorization required/age restrictions apply)

• Submit a UW Health MyChart e-Visit

• MyChart video visits

• View notes and visit details from past visits

• Complete eCheck-in

• Request refills from UW Health pharmacies

• View and print letters

• Receive preventive care reminders

• Send secure messages to your health care team including attachments

• Share your health information with another provider

• Request proxy access to another MyChart account

• Give permission for your child 12-17 years of age to have a MyChart account. (See below for information on MyChart accounts for patients 12-17 years of age)

Sign up for MyChart

Take one of the following steps:

1. Sign up at mychart.uwhealth.org: Instantly activate your account by going to mychart.uwhealth.org and selecting Sign Up Now, then Sign Up Online, then 3rd Party Identity Validation. Follow the process to validate your identity. After the validation process is complete, you will be able to access your MyChart account. You may also choose U.S. Mail if you would like an activation letter mailed to your home.

2. Sign up at any clinic location: You can obtain an activation code at any clinic location. No appointment is needed. Ask any receptionist for assistance. For your security, photo identification is required.

MyChart app

UW Health patients can access MyChart on their iPhone and Android devices through a free application.

You must set up a MyChart account before using the app on your smartphone.

Get the app

iOS: From your device, go to the Apple Store and search "MyChart." Direct link

Android: From your device, go to Google Play and search "MyChart." Direct link

Web browser: mychart.uwhealth.org

When you need to see your UW Health provider video appointments let patients meet with their health care provider using a smartphone, tablet or computer with a webcam. It’s an easy way to get great care from the comfort of home. These video visits are scheduled with your health care provider by contacting your clinic. When appropriate, a video visit will be scheduled instead of an in-person visit.

Benefits of MyChart video appointments

• All of your health care information, including upcoming appointments, are in a single, convenient location

• You can test your computer, phone or tablet prior to your appointment

• You can check in ahead of your appointment time

• Support persons can join the video appointment, such as family, interpreters and your care team

• No need to download a separate video app, just use the MyChart app

• Conveniently see a provider from your home or work

Learn more about MyChart scheduled video appointments

To request proxy access

Log into your MyChart account and type in “request proxy access” in the search menu bar. Select “other accounts” to click the “request access” button. Select the appropriate proxy relationship and follow the instructions.

• Biological and adoptive parents may request access to children under age 18 using an online form within MyChart; these requests are normally processed within two business days.

• Licensed foster parents and court-appointed legal guardians may request access by completing a paper form (available within MyChart as you proceed through the proxy request online form) and providing additional documentation as described on the form.

• To request access to another adult, such as a spouse, parent or other family member, have them grant you access from their MyChart account or complete a paper form (available within MyChart as you proceed through the proxy request online form). In most cases, access to another adult requires signatures from both parties.

In all cases, access to another person's MyChart account is strictly controlled and only granted with appropriate authorization and consent forms on file. All requests are reviewed by medical records staff and are normally processed in three to five business days.

What can you do with your access?

Once access is granted, you can access the proxy account(s) through an icon on the main navigation page, just below your profile icon by selecting the down arrow and then clicking on the name of the account you wish to access.

For children under 12 years old and adults, the experience is basically the same as your own MyChart experience — you may send messages to providers, schedule appointments, view upcoming and past appointments, pay bills, view immunization records, test results and more.

If you’d like to use the messaging feature for a proxy, make sure you send messages via the proxy account and not your own account. Also, when sending a message from your proxy account, the system identifies that message as coming from the proxy account, so the caregivers are aware that the message is coming from the proxy account.

Managing a child’s MyChart account

Parents and legal guardians can use MyChart to manage their child’s (or children’s) medical care through proxy access, but there are some things to be aware of depending on the child’s age.  

• Ages 11 and under: For children 11 years old and younger, parents and legal guardians can send messages to the child’s providers, schedule appointments — including well child checks, flu shots, view upcoming and past appointments, pay bills, view immunization records, test results and more.

• Ages 12-17: Once a child turns 12, there are some changes to what parents can see in the child’s MyChart account. While parents can still pay bills, view immunization records and send messages to providers, certain information related to appointments and medications will be suppressed to protect the child’s privacy. Sensitive information like certain medications (including antibiotics) and test results (such as a urinalysis) are generally not available to those with proxy access. This type of information is suppressed to provide teens with a safe space to seek medical care and guidance.

• Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child. To initiate the request for access, log into your MyChart and type in “request proxy access” in the search menu bar. Select “other accounts” to click the “request access” button. Select the appropriate proxy relationship and follow the instructions.

UW Health MyChart allows teens to:

• Receive test results online

• View and print health issues

• View and print medications, allergies and immunizations

• View appointments

• View visit details from past visits

• View notes from past visits

• Complete a MyChart video visit

• View and print letters

• Receive preventive care reminders

MyChart for Teens will not allow teens to:

• Send or receive messages

• Schedule or cancel appointments

• Complete e-Check-in

Enrolling your teen in MyChart

Start the process from your parent/guardian MyChart account:

1. Log into your MyChart. Switch to the proxy account for your 12- to 17-year-old.

2. In the search menu field type in “Teen” and select “Teen Access.”

3. Read the information in the section, ‘MyChart Access for your Teen” and follow the instructions.

Our MyChart access team will review the request and respond within three to five business days. Upon approval, your 12- to 17-year-old will receive an activation code via email to setup their MyChart account.

This process can also be used to request the deactivation of a teen account.

Most general test results are automatically released to your MyChart account immediately upon being finalized.

Please be aware that you might see your results before your provider. When your provider reviews your results, they might add comments that will then trigger an update to the result in MyChart.

As always, if you have questions or concerns, please contact your clinic.

UW Health is committed to safeguarding our patients’ privacy and information. Paperless billing is a secure way for patients to view and pay their bills online. Patients don’t have to worry about the possibility of mail fraud and identity theft from sending checks or credit card information in the mail.

Other paperless billing benefits

• Access: Current bills and past bills can be accessed 24 hours a day

• Information: Paperless bills include the same information as paper bills

• Convenience: Paperless bills reduce the amount of mail you receive and allow patients to view and pay bills in one convenient location, with less hassle

• Cost savings: Paperless billing saves money on postage

• Environmentally friendly: Paperless billing helps the environment by saving paper

To pay your bill using MyChart

For users on a desktop computer:

• Log into your MyChart and type in “Billing Summary” in the search menu bar.

• You should see the details for the amount owed with a green button that reads, "Pay Now" or a blue button that reads, "Set Up Payment Plan"

  • Select the "Pay Now" button and enter your payment information if you would like to pay the entire bill or a portion of it.

  • To set up automatic payments for the bill, select the blue button "Set Up Payment Plan" and follow the directions on the screen.

Pay as guest

You can pay bills on the MyChart website without logging in. If you have a MyChart account, you can use this option. However, when you log in to your MyChart account to pay bills, there are more features available.

To pay as a guest, go to the MyChart login page and select "Pay as Guest” under UW Health Bill Pay.

Opting out of paperless billing

In MyChart, patients can choose to receive paper bills. To receive paper bills, please do the following:

• Log into your MyChart and type in “Billing Summary” in the search menu bar.

• Below the bill details, you should see a sentence that reads, "If you would like to receive paper statements, you may cancel paperless billing." Select the highlighted words “cancel paperless billing.”

• On the new screen that appears, click on the green button that reads "Receive Paper Statements."

For questions about billing, contact UW Health Patient Business Services at (877) 565-0505.