Care Anywhere video visitsUrgent care 24/7

Urgent care video visits give you easy, quick access to care so you can see a medical provider without leaving the comfort of your home. No appointment needed. You must be in the state of Wisconsin at the time of your visit.

When you need quick access to a medical provider, UW Health Care Anywhere urgent care video visits might be an option.

Video visits are done from your home using your computer, tablet or smartphone and do not require an appointment.

Some conditions cannot be addressed using a video visit. Patients who are experiencing an emergency or infants under 3 months of age should receive care in-person.

Note: You must physically be in the state of Wisconsin at the time of your video visit.

Consider using a video visit if you are experiencing:

  • Cold/flu symptoms

  • Cough

  • Fever

  • Stuffy/runny nose

  • Sore throat

  • Allergies

  • Abdominal pain

  • Painful/difficult urination

  • Nausea and vomiting

  • Low back pain

  • Diarrhea

  • Eye infections

  • Joint pain

  • Sprains

  • Headache

  • Minor skin problems

  • iOS: From your device, go to the Apple Store - search "Video Visit - UW Health Care Anywhere" Download

  • Android: From your device, go to the Play Store - search "Video Visit - University of Wisconsin" Download

  • Desktop: www.uwhealthcareanywhere.org

These video visits are different than Telehealth visits patients might use when seeing their regular UW Health providers. Learn more about UW Health Telehealth services for patients

  • Insured patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer. Financial assistance is available to patients who qualify.

  • Uninsured/self-pay patients: Maximum out-of-pocket cost will be $67. Financial assistance is available to patients who qualify.

  • Quartz patients: Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer.

  • All other patients: Pre-payment of $67 is required prior to the visit.

To download your claim receipt

If you were seen by an Amwell Medical Group provider and would like to submit your payment for reimbursement, download the claim receipt from your UW Health Care Anywhere account. Please note, this feature is only available on a desktop computer, not on mobile devices. Once downloaded, follow your insurance company's policy for reimbursement submissions.

How to download your claim receipt:

  1. Log in to your UW Health Care Anywhere account on a desktop computer

  2. Hover over My Records and click Previous Visits

  3. Find and click on the appropriate visit

  4. Click on Claim Receipt

  5. Print